This article will provide you with tips to help get the most of your phone call with WCB. How frustrating is it to call WCB and bounce around between departments? What information should you have when you call WCB? All of this and more is covered in the article.
If you are just looking for the phone number or website to contact the WCB in your province then check out a complete list of contact info by clicking:
1. Who you talk to at WCB / WSIB / Worksafe matters!
This is for different reasons.
Who you call may differ if you are a company or an injured worker.
A company can call because of a WCB claim or their WCB account. A worker is most often calling to look into their WCB claim or report a WCB claim.
Most WCB / WSIB / Worksafe phone numbers lead you to a general answering machine that will ask you to “select from the following options” in order to get you to the right department.
As a company, if you are calling about a claim, I would recommend you choose the claim inquiry options as opposed to going into the accounts or assessment department. You get the person you need quicker to answer your questions.
If you have a WCB claim related question and the direct line to the claim owner then it advised to call them.
Otherwise, if you want to leave a note for someone or a call back, I would recommend calling the main line and speaking with an agent.
2. What information should I have ahead of time?
The information you should have if you are a company or a worker is:
- WCB claim number (if you don’t have it…no problem! You should then have…)
- The name of the worker
- SIN number or Birthday
- Date of accident
If you are a company (referred to as an “employer” in WCB speak), you’ll need the same information as above with one small difference.
A company / employer will need their WCB account number. At the very least their company name. You can find this on a rate statement or invoice.
If you’re calling the account department as the employee of a company. (Perhaps looking for a clearance letter or information about your WCB account.)
You will need to make sure ahead of time that authorization is placed on file for you to speak on behalf of your company for account related matters.
In some cases you may need to fill out an authorization letter.
3. Are all phone numbers the same?
With some WCB / WSIB / Worksafe they use one main number with options or an agent to guide you. In other provinces, you will need to contact a separate number when calling for WCB claims or a WCB account.
I have put information to guide you below if this is the case.
4. Are the hours of operation the same in each province?
Depending on the province each WCB / WSIB / Worksafe board has different hours of operation. For the most part this is included on the provincial WCB contact us page you are looking for. Which you can access by clicking here.
You should also be mindful that when you contact WCB, the hours of operation are for the time zone that the province resides in.
If you are based in Ontario and you have a claim in Alberta, they are 2 hours behind you.
This is because Ontario is in Eastern Standard Time (EST) and Alberta is in Mountain Standard Time (MST).
If WCB Alberta isn’t open until 8 am MST then, you would have to call after 10 a.m. EST to reach someone.
5. Does WCB work on holidays?
Almost all WCB’s will close for the stat holidays at a national and provincial level.
In some cases they will tell you ahead of time on a recording if/when they are closed.
6. Should I report a WCB claim over the phone?
As a company or employer, I would highly recommend that you report all WCB claims within the time frame for your province in writing.
This means using their online system or by printing out the employers report and sending it in.
I recommend this to ensure that all the details about the incident / injury are recorded properly. If you are unable to do this, then at the very least call it in.
As a worker you can use any method to report your claim to WCB.
7. What will happen when I do call WCB / WSIB / Worksafe?
With most of the provincial boards, you will go through a series of options until you reach an agent.
With some of the boards, you will get an agent right away.
If you’re calling about a claim you can:
- Update on the status of a claim
- Find out information about a claim
- Leave a message for the claim owner
- Leave directions for a claim owner
- Get information on how to submit information to the WCB / WSIB / Worksafe
- Anything claim related.
If you’re calling about your account you can:
- Request a clearance
- Apply for a WCB account or Register a WCB account
- Pay your premiums
- Report estimated payroll
- Check the status of your account
- Inquire about a claim (some provinces)
Establishing the proper communication with your provincial WCB will assist you in getting the best possible outcomes.
The agent will usually try to get you in touch with whoever is dealing with the claim.
They will also answer questions for you, but anything that has to do with making a decision on the claim will need to be done by the claim owner.
What does WCBconsulting.ca do?
If you’re not sure who to call, you can always contact us and we can help guide you. Likewise if there is information you are looking for that you can’t find let us know and we can help you.
WCBconsulting.ca helps Canadian Companies Appeal and Manage their WCB / WSIB / Worksafe claims.
In addition, we provide a unique virtual WCB Online Training that isn’t found anywhere else in Canada.
Our WCB Online Training is more in depth than anything you will find including training from the provincial WCB boards.
Our service is meant to provide you with practical information on how to manage and appeal a WCB claim.
This training is a great compliment to what is already out there and is available 24/7 days a week.
To find out more about our WCB Online Training go to our courses page.